Terms and Conditions
This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.laurie-shop.co.uk (“our website”) to you.
Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference.
We have written these Terms and Conditions with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Here’s the terminology:
• Contract - means any purchase of items from our site between us and you for which these Terms and Conditions are used for.
• Conditions - means the standard Terms and Conditions of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
• Goods - means the products or services which we have sold to you in accordance with our Terms and Conditions
• We – means LauRie, and “us” and “our” shall hold the same meaning.
Within these Terms and Conditions, we shall use headings to aid your understanding of the document.
If you need to contact us, please contact our Customer Service by e-mail at email@example.com or by telephone at 01223 790 167. LauRie is available by phone between 10.00 – 17.00 Monday to Friday.
Any transaction you enter into with us through our website is entered into with LauRie, our legal entity which owns the LauRie brand, and owns and operates this website.
Our official company address is:
Our VAT number is DK-14332340 and our company is registered with the Danish Chamber of Commerce under number DK-14332340.
About the use of this website and our communication
Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.
If you choose to access this website from outside the UK you are responsible for compliance with local laws if and to the extent local laws are applicable.
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
We may provide links to other websites but if you follow these links you acknowledge and agree that we are not responsible for the availability or content or privacy practices of such external sites.
As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing e-mails.
Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment e-mail detailing the products and prices you ordered. If you do not receive such an e-mail within 24hrs of placing your order please contact our Customer Services.
The order acknowledgment e-mail is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your card authorisation for your order. This will be displayed on your screen at the time of payment confirmation. We will send you a despatch confirmation e-mail when the products you have ordered have left our warehouse. If your order has not been accepted you will receive an e-mail from us telling you the reasons why.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we may supply you with substitute goods. If you decide not to accept these you will not have to pay to return the goods to us.
All prices shown in the website are in pounds sterling and inclusive of VAT at 20%. Where applicable, VAT may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer which we will then indicate. The price for goods remains the same regardless of the country of delivery.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible.
However, we shall be under no obligation to fulfil an order for a product that was shown at an incorrect price. In such a case, we will contact you by e-mail.
A charge of £7.95 will be made to cover postage and packaging on all orders sent to single UK mainland addresses. The delivery charge is not included in the product prices.
If you are not based on the UK mainland, but would like to order our products please see the section ‘Ordering from outside the UK’.
We accept Visa Credit card, Master Credit card and Sofort. We take payment from your card at the time your order is placed.
All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Description of products and availability
If an item sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
Shopping, registering as a client and placing an order
To place an order on our web shop, you don’t need to create an account.
If you wish to place an order, select the goods and choose the colour and size you want, and press the “Add to shopping cart" button. When you have finished shopping, click on the "Check-out" button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.
Once you have placed an order it will be confirmed by e-mail. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal e-mail address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages.
When placing an order, you have agreed that these Terms and Conditions apply to such order.
When your order has been shipped we will send you a despatch confirmation by e-mail. This will include a tracking number of your parcel in order to track its progress.
We send the goods that you have ordered through GLS from Denmark and they will be delivered by Parcel Force to the delivery address you have provided. If you are not at home when the parcel is delivered it will be taken to the nearest Parcel Force service point. Tracking links will be sent to you.
We aim to process your order within 24 hours and deliver items in stock within 3-4 working days from moment of shipment to most UK mainland addresses.
When multiple items are ordered, one of them might not be immediately ready to ship. The unavailable item will be sent at a later stage, but we will not charge you additional shipping costs.
If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Return Policy for further details.
Cancellation and return policy
This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.
You have a legal right to cancel your contract before delivery and up to 14 working days after delivery. To do this please e-mail us or write to us to discuss the matter further.
Cancelled orders must be returned to us in unused condition. If goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.
In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.
Returning your entire order
You have the right to return your entire order up to 14 days from receiving the product/s.
When returning your entire order, you will receive a refund for the order you have returned and your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
Return postage costs, in this case, will be the responsibility of the customer.
Returning part of your order
You have the right to return part of your order up to 14 days from receiving the products.
When returning part of your order you will receive a refund for the products you have returned to us within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
Return postage costs, in this case, will be the responsibility of the customer.
Returning faulty goods
If you receive your goods and there is a problem please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.
When returning a faulty product to us, if after being assessed is considered faulty, your return postage costs will also be refunded to you.
Please see return process for further details.
Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
When returning the goods, you are required to complete the return document that has been included in your order.
We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
Att.: LauRie A/S
5 Station Court, Station Lane,
Hethersett NR9 3AY, UK
Att.: LauRie A/S
5 Station Court, Station Lane,
Hethersett NR9 3AY, UK
Ordering from outside the UK
We have local websites available in many countries – you can find these in the top right-hand corner of www.laurie.co.uk. If the country you are interested in is not listed you can order from our international website www.lauri-shop.eu from where we deliver worldwide.
Payment from outside of the UK may be made by any of the methods indicated on our website. Payment shall be made in the currency relevant to the country of delivery. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, e-mail or post at the earliest possibility clearly explaining the feedback you have. We will reply within 2 days.
For information please see our separate document on data protection, cookies, privacy and security.
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of LauRie. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.
Liability and indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
These Terms and Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
All dealings between us in connection with our Terms and Conditions and each purchase shall be carried on in the English language.
You may not transfer any of your rights or obligations under these Terms and Condtions to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms and Condtions to another organisation, but this will not affect your rights under these Terms and Conditions.
These Terms and Conditions apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these Terms and Conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these Terms and Conditions.