Terms and Conditions

LauRie-shop.co.uk is owned and managed by: 
COZE AARHUS A/S
Sindalsvej 33-35
DK-8240 Risskov 

You can contact LauRie-shop.co.uk via phone: +44 84 55 28 09 10 or via email: customercare@laurie-shop.co.uk 

These terms and conditions of sale apply to purchases of products at LauRie-shop.co.uk for delivery in the United Kingdom.

Ordering and payment

LauRie-shop.co.uk is open 24 hours a day, meaning you can nearly always shop. However, we can occasionally close the online store for maintenance. You can only make purchases when the online store is open and accessible.

In order to shop at LauRie-shop.co.uk, you must be 18 or over and possess a valid payment card which we accept. If you are not yet 18, you may still purchase items if you have obtained your guardian’s permission and/or are otherwise legally entitled to make the purchase.

Choose the items you wish to purchase and put them in the ‘shopping basket’. You can edit the contents of the shopping basket right until the point of ordering, so you can regularly check the contents as well as the price of the items.

Any additional charges, e.g. for delivery and card fees, will be calculated right before you are ready to pay.

When you are ready to order, click ‘Payment’, where you can enter your name, address, email address, phone number and payment method and choose a delivery method.

You can edit the contents of your shopping basket right until you confirm your purchase by clicking the ‘Go to payment’ button. At this point your order is forwarded to LauRie-shop.co.uk, and can no longer be changed.

You must enter a valid address for the delivery of the products. If the address you have entered cannot be verified, LauRie-shop.co.uk retains the right to withhold delivery and cancel the order.

Card purchases
At LauRie-shop.co.uk you can pay using the following payment cards:
 
Visa
Visa Electron
Maestro
Mastercard

We do not charge a fee for payments made with the above cards at LauRie-shop.co.uk. 
Note: We only accept credit cards issued in Denmark.

The amount will be deducted from your account when the items are dispatched from LauRie’s warehouse. It is not possible to deduct a larger amount than that you approved when placing your order.

If you pay using a debit card, the amount will be reserved in your account once we have registered your order. When the items are dispatched LauRie’s warehouse, the reservation will be removed, and the amount will be deducted from your account. If your order gets cancelled in the meantime, we will remove the reservation. When the amount becomes available in your account again depends on your card provider.

Secure shopping
It is safe to shop at LauRie-shop.co.uk. The data you provide when making a purchase paid via a card is encrypted (SSL), guaranteeing you a 100% secure purchase. Neither LauRie nor others are able to read the data.
Cancelling orders
LauRie-shop.co.uk retains the right to cancel an order if it is not possible to deliver the product ordered. You will be informed if such a situation arises, and any payment or reservation made on a payment method will be refunded/cancelled.

Order receipt 
When you have ordered an item from us, we will send you an email to let you know that we have received your placed order. When the item is dispatched from our warehouse, you will receive an order confirmation. Please note that it is only once you receive this order confirmation email that a binding contract of sale has been entered. In the order confirmation email you will also find a Track and Trace number with which you can track your parcel’s progress. The displaying of products on our website is not an offer, but rather an invitation to make an offer.

30-day returns period

When you shop at LauRie-shop.co.uk, there is a 30-day return period in which you can let us know that you wish to return your purchase to us. The 30-day period begins on the day you receive the item. If the period ends on a bank holiday, a Saturday, Christmas Eve or New Year’s Eve, it is extended to the next working day.

If you wish to exchange your item for a different colour or size, please return the unwanted item and place a new order. 

After receiving your item, you may only use it in a way that allows you to determine the type of product, its features and the way it works. In other words, the item must be in the same condition as when you received it if you wish to return it to us.
In order to make use of your right to return an item, you must let us know about your intention clearly and unambiguously and no later than 30 days after receipt of the item. If you wish to return your purchase, you can use our returns slip, which is included in each parcel you receive from us. If you use this returns slip, you need not inform us about your intention to return your purchase in any other way.

IMPORTANT
We expect you to send back the items as soon as possible after informing us of your intention to return them. You must send them back no later than 30 days after deciding to return them in order to make use of this right.

Returns

When returning items you should ensure that they are packaged carefully, as you are liable for the package/items until we have received them. Save your receipt from the courier/postal service and the track and trace number, if applicable.

If the original packaging is missing, this may be judged to impair the value of the item. If you want to be sure of getting all of your money back, we recommend that you return the item in the original packaging with any associated tags and labels.

You must cover the cost of return postage yourself. Returning an item is at your own risk. You can send it as a normal parcel. Upon returning, it is your responsibility to ensure that the item is packaged correctly. 

Please send the item(s) to:
COZE AARHUS A/S 
Mrk.: LauRie
Sindalsvej 33-15
8240 Risskov
Denmark

Note: It is not possible to drop off parcels in person at the above address. Unfortunately, we do not accept parcels sent Cash on Delivery (or similar).

Include proof of purchase and the returns slip when returning items
Include a copy of your order confirmation or other proof of purchase – e.g. your order number.

Your returned items will also be processed more quickly if you include a filled-in returns slip – a returns slip is included in the parcel when you receive your items.

Refunds
The return process usually takes 14 days. When we have completed this process, we will issue a refund using the original payment method. This can take up to five working days. 

We reserve the right to withhold the refund until we have received the goods.

The refund amount is always transferred to the same payment method you used to pay for the order. E.g. if you paid with a card, the partial or full purchase price will be transferred to the payment card you used for the purchase.

Note: You may lose all or part of the purchase price if the item’s value is impaired due to:

  • you having actually used the item
  • the item becoming damaged while you were responsible for it
  • you using the item in a way that falls outside that necessary for you to determine the type of item, its features and the way it works
  • you not following the restrictions on the right to return items that relate to broken seals, product type, etc.

Faulty goods – if something is wrong with the product

You can choose to have a faulty item repaired, exchanged, refunded or reduced, depending on the specific case. There is a 24-month period in which you can return faulty goods.

It is, of course, a requirement that the faulty goods claim is warranted, and that the fault has not arisen due to incorrect use of the product, regular wear and tear or other damage-causing behaviour.

You must contact us within a ’reasonable’ time
You must submit your faulty goods came within a ‘reasonable’ time after discovering the fault. We recommend that you submit your claim as quickly as possible, and within two months of the fault being discovered.

You can submit a faulty goods claim by contacting us via email at customercare@laurie-shop.co.uk or by phone on +44 84 55 28 09 10 (English and danish speaking).

We ask you to do that following so that we can investigate your claim:
1. Send us a brief description of the nature of the damage or fault. Please note that you should contact customer services as soon as you discover the fault.
2. Send 3-5 photos with the description, to document the fault.
The fault should be clearly visible in the photos. You must also ensure that your photos show the entire product – both the front and the back.
3. Email the photos and description to customercare@laurie-shop.co.uk
4. Include the order number from when the item was purchased – or include a copy of the order confirmation/receipt.
5. Once we have received your photos, we will process your claim as quickly as possible.

Please send the item to:
COZE AARHUS A/S 
Mrk.: LauRie
Sindalsvej 33-15
8240 Risskov
Denmark

Note: It is not possible to drop off parcels in person at the above address and we do not accept parcels sent Cash on Delivery (or similar).

Discount codes (vouchers)

As part of our marketing, we offer discount codes on a regular basis. These codes are only valid for limited periods, and may be subject to specific conditions. The codes may be limited to use on specific products or categories.

When you use a discount code, your purchase must amount to or be above the stated minimum amount. If your purchase is below the stated minimum, the difference will not be refunded. Any discount code you wish to use must be entered during the purchase process, before you pay for the order. It is not possible to get a discount code applied to your order after you have placed it if you forget to enter it. Only one discount code can be used per order.

The discount codes are not personal and may be used by the holder. The discount codes have no cash value and cannot be redeemed for cash, credit notes or similar.

In cases of fraud, scams or in cases where other illegal activity is suspected in relation to the use of discount codes, we have the right to nullify the discount code, to cancel the order with which the discount code was used and to permanently block you from shopping at LauRie-shop.co.uk.

Personal data

In order to shop at LauRie-shop.co.uk you must as a minimum provide your:
• Name
• Address
• Email address
• Phone/mobile number

The above data is stored along with information regarding which products you have purchased for five years from the end of the accounting year the data relates to, in accordance with the Danish Bookkeeping Act § 10, after which the data is erased.

The collection of personal customer data at LauRie-shop.co.uk takes place within the scope of existing legislation and the EU’s General Data Protection Regulation (GDPR).

LauRie-shop.co.uk collects users’ data from five sources:
•    From cookies when you visit our websites, e.g. IP address, country, pages displayed, categories displayed, interactions/clicks and searches.
•    From purchases, e.g. demographical data, email address, payment details, products, order total, discount level, brands and frequency. This includes transaction emails, e.g. order confirmation, dispatch confirmation and refund confirmation.
•    From user behaviour and engagement with sent communications (email, direct mail or phone), e.g. opening speed, click speed and time spent reading the emails, sender domain and type of email client.
•    From users who provide information about themselves (e.g. by adding information to their customer profile)
•    From credit rating information supplied by a third-party rating company.
 The purpose of this data collection relates to several areas:
•    Obligations. To fulfil our obligations to you as a customer or user of our service – such as e.g. purchases, invoicing and customer services.
•    Customer Services. To be able to perform Customer Services tasks via email, chat or phone. To answer questions relating to your order or previous orders, correct errors and guide the customer.
•    Marketing. To display inspiration, product deals/services and personalised recommendations via web, email, direct mail, phone and via third-party marketing activities.
•    Customer experience. To improve the customer experience in interactions with LauRie, such as personalisation of your experience at LauRie-shop.co.uk, development of new features, services and products. This also includes administrating, protecting, running and maintaining our websites, system administration and security and consent to aggregated statistics on the use of the site, purchases and improving our understanding of our customers’ preferences.
•    Fraud and risk. To prevent fraud and perform risk assessments.
•    Legislation. To comply with relevant legislation.

Profiling
LauRie creates individual customer profiles based on data collected about you across all data sources/categories, e.g. browsing behaviour along with your purchases and information you have provided (e.g. favourite brand and favourite products). We combine and analyse this data for the purposes of improving your experience at LauRie-shop.co.uk and customising personalised offers and services as well as defining the frequency of communication.

Time period for data storage
We do not store your personal data for any longer than is necessary for us to be able to fulfil the purposes described above, or than we are obliged to according to the law. After this, your personal data will be erased. Invoices are saved in accordance with the Danish Bookkeeping Act, and customer club data is saved for 36 months from the last point of activity. 

Updates to our policy on the protection of personal data:
It may be necessary for us to update our policy on the protection of personal data. The latest version of our policy on the protection of personal data will always be available on our website. We will communicate all important changes to our policy on the protection of personal data, e.g. changes to the purposes for which we use your personal data, to who is responsible for it or to your rights.

Browsing

When you visit LauRie-shop.co.uk, we collect data about all visits to our website. We use this data to improve your user experience, to evaluate use of the individual elements at LauRie-shop.co.uk and to assist in our marketing activities.

Browsing can trigger a service email
LauRie collects data on your browsing behaviour (e.g. categories and products displayed) to be better able to communicate relevant products and deals to you. An example of this data collection is the products you have added to your shopping basket where you have chosen not to complete the purchase. This can result in a service email reminding you about the products you left in your shopping basket. If you do not wish to receive these emails, you must unsubscribe from our newsletters by clicking the link that can be found at the bottom of each email.

Analytical tools
We make use of various analytical tools, such as e.g. Google Analytics, which helps us to collect statistics on the use of LauRie-shop.co.uk, to give you a better experience.
Data is not given or sold to third parties unless this is in relation to a restructuring or full or partial sale of the business. Any passing on of data in such a situation will comply with the relevant personal data legislation.

Newsletters
When you subscribe to our newsletter, you consent to receive LauRie emails with inspiration, exclusive offers and personal recommendations. The messages include content from LauRie-shop.co.uk. The messages are sent via our third-party software which complies with the GDPR's data protection requirements. We use your purchases and browsing data to customise the offers we send you. You can unsubscribe at any time.

The messages you receive from us via email are customised for you in line with your data, habits, browsing behaviour, buying behaviour and how much you engage with the communication we share with you via email.

To ensure that our email newsletters do not end up in your spam folder, we monitor whether the messages sent to individual recipients have been delivered. We use third-party software to follow up on these emails and analyse the ability to deliver them.

To stop receiving our newsletters, you must click the link that can be found at the bottom of each email.

Cookies

By using LauRie-shop.co.uk you accept that we use cookies. A cookie is a small data file that we place on your computer in order to keep track of what happens during your visit and to recognise your computer. A cookie is not a program and does not contain any virus.

You can read about which cookies are used at LauRie-shop.co.uk and how you can delete cookies by clicking here.

Breach of contract

In cases where the customer fails to comply with their obligations in relation to these terms of sale and delivery, LauRie-shop.co.uk can stop or limit your use of LauRie-shop.co.uk’s website and you will not be able to place orders.

The following are examples of what is considered a significant breach of contract
• The customer provides false details regarding their name, address, email address, phone number
• The customer commits harassment against LauRie-shop.co.uk, our staff or our customers
Furthermore, LauRie-shop.co.uk retains the right to prevent or limit the customer’s future use of the website LauRie-shop.co.uk, or alternatively to charge the customer for return delivery in cases where LauRie-shop.co.uk judges that the customer has misused their account or their returned goods, or shown buying behaviour or exploited free returns in a way that exceeds normal use and that imposes on or threatens to impose on LauRie-shop.co.uk costs, risks or liability. Should questions arise regarding a suspension/restriction or charge for return delivery costs, LauRie-shop.co.uk retains the right via the above proviso to involve past incidents and specific circumstances in the current case. LauRie-shop.co.uk can choose to disregard past incidents and act in the way we deem most appropriate.

Right to complain
If you wish to complain about your purchase, please contact customercare@laurie-shop.co.uk or via phone: 01223 790167. If we fail to find a satisfactory solution, you can submit a complaint to the EU Commission’s online complaints portal. When submitting a complaint, you must provide our email address, customercare@laurie-shop.co.uk. 

Law and jurisdiction
Purchases made at LauRie-shop.co.uk are subject to Danish law. Any disputes are to be resolved by the Danish courts.

Access to data and changing, updating or erasing data
As a customer you have the right to access your collected data categories (articles 15, 16 and 17) and you can object to the registration of data in accordance with the relevant parts of the EU's General Data Protection Regulation (GDPR). On receipt of a relevant request we will update, change or remove personal data we control, except where prevented to do so by law.

We can reject requests that are repeated without reason, that require a disproportionately large technical intervention (e.g. development of a new system or considerable changes to existing processes) or that affect other individuals’ personal data. All requests relating to this should be directed to customer services via e-mail: customercare@laurie-shop.co.uk.
 
The data controller for LauRie-shop.co.uk is COZE AARHUS A/S.