LauRie Return Policy
30-day returns period
When you shop at LauRie-shop.co.uk, there is a 30-day return period in which you can let us know that you wish to return your purchase to us. The 30-day period begins on the day you receive the item. If the period ends on a bank holiday, a Saturday, Christmas Eve or New Year’s Eve, it is extended to the next working day.
If you wish to exchange your item for a different colour or size, please return the unwanted item and place a new order.
After receiving your item, you may only use it in a way that allows you to determine the type of product, its features and the way it works. In other words, the item must be in the same condition as when you received it if you wish to return it to us.
In order to make use of your right to return an item, you must let us know about your intention clearly and unambiguously and no later than 30 days after receipt of the item. If you wish to return your purchase, you can use our returns slip, which is included in each parcel you receive from us. If you use this returns slip, you need not inform us about your intention to return your purchase in any other way.
We expect you to send back the items as soon as possible after informing us of your intention to return them. You must send them back no later than 30 days after deciding to return them in order to make use of this right.
When returning items you should ensure that they are packaged carefully, as you are liable for the package/items until we have received them. Save your receipt from the courier/postal service and the track and trace number, if applicable.
If the original packaging is missing, this may be judged to impair the value of the item. If you want to be sure of getting all of your money back, we recommend that you return the item in the original packaging with any associated tags and labels.
You must cover the cost of return postage yourself. Returning an item is at your own risk. You can send it as a normal parcel. Upon returning, it is your responsibility to ensure that the item is packaged correctly.
Please send the item(s) to:
COZE AARHUS A/S
Note: It is not possible to drop off parcels in person at the above address. Unfortunately, we do not accept parcels sent Cash on Delivery (or similar).
Include proof of purchase and the returns slip when returning items
Include a copy of your order confirmation or other proof of purchase – e.g. your order number.
Your returned items will also be processed more quickly if you include a filled-in returns slip – a returns slip is included in the parcel when you receive your items.
The return process usually takes 14 days. When we have completed this process, we will issue a refund using the original payment method. This can take up to five working days.
We reserve the right to withhold the refund until we have received the goods.
The refund amount is always transferred to the same payment method you used to pay for the order. E.g. if you paid with a card, the partial or full purchase price will be transferred to the payment card you used for the purchase.
Note: You may lose all or part of the purchase price if the item’s value is impaired due to:
- you having actually used the item
- the item becoming damaged while you were responsible for it
- you using the item in a way that falls outside that necessary for you to determine the type of item, its features and the way it works
- you not following the restrictions on the right to return items that relate to broken seals, product type, etc.
Faulty goods – if something is wrong with the product
You can choose to have a faulty item repaired, exchanged, refunded or reduced, depending on the specific case. There is a 24-month period in which you can return faulty goods.
It is, of course, a requirement that the faulty goods claim is warranted, and that the fault has not arisen due to incorrect use of the product, regular wear and tear or other damage-causing behaviour.
You must contact us within a ’reasonable’ time
You must submit your faulty goods came within a ‘reasonable’ time after discovering the fault. We recommend that you submit your claim as quickly as possible, and within two months of the fault being discovered.
You can submit a faulty goods claim by contacting us via email at email@example.com or by phone on +44 84 55 28 09 10 (English and danish speaking).
We ask you to do that following so that we can investigate your claim:
1. Send us a brief description of the nature of the damage or fault. Please note that you should contact customer services as soon as you discover the fault.
2. Send 3-5 photos with the description, to document the fault.
The fault should be clearly visible in the photos. You must also ensure that your photos show the entire product – both the front and the back.
3. Email the photos and description to firstname.lastname@example.org
4. Include the order number from when the item was purchased – or include a copy of the order confirmation/receipt.
5. Once we have received your photos, we will process your claim as quickly as possible.
Please send the item to:
COZE AARHUS A/S
Note: It is not possible to drop off parcels in person at the above address and we do not accept parcels sent Cash on Delivery (or similar).