Frequently Asked Questions

When will my order be delivered?
All orders are shipped from Denmark. You should expect the goods to be delivered within 3-4 working days.
Who will deliver my goods?
We ship through GLS from Denmark, who hand over to Parcelforce for delivery in the UK. If you are not home, your package will be taken to the nearest service point. Unfortunately, we do not ship to the Republic of Ireland, please go to www.laurie-shop.eu
How do I return goods?
Contact us at customercare@laurie-shop.co.uk or on 01223 790167.
The return address is:
LauRie A/S @ Salesupply
5 Station Court, Station Lane
Hethersett NR9 3AY
United Kingdom
Will it cost me anything to return goods to you?
Yes – the return postage is at your expense and the cost depends on which shipping method you choose. It will vary from carrier to carrier.
How do you refund money for returned goods?
When we have received the returned goods and registered them at our warehouse, we will automatically make a payment to you. Depending on the payment method and your bank, it can take a couple of days before you see the payment in your bank account.
There is something wrong with my goods
Contact us at customercare@laurie-shop.co.uk or by phone on 01223 790167 and we will find a solution.
How do I find out which fit is right for me?
Read more in our fit guide here
How do I find out which size is right for me?
Read more in our size guide here
I have not received an order confirmation email

Sometimes there is a delay on the order confirmation email, so if you have not received it right away, it can still appear in your inbox after half an hour or so. Emails can also sometimes end up in your spam/junk folder, so remember to check this folder.

If you still haven’t received your order confirmation email, we can check for you whether your order has been registered at all. In this case, please contact us at customercare@laurie-shop.co.uk or by phone on 01223790167.

Oeko-Tex – what does this mean?

Oeko-Tex is the world’s most widely used health certification. It means that you are guaranteed that clothing at LauRie has not been produced using harmful or toxic chemicals, and that every part in our manufacturing process has been reviewed by an independent third party.

Oeko-Tex has strict requirements for its certification of companies, and it isn’t only the textiles which have the Oeko-Tex Standard 100 certification. All our components like zips and buttons are also Oeko-Tex Standard 100 certified. It is of the utmost importance to us to make sure that our clothing is not produced with and does not contain toxic chemicals. Read more about Oeko-Tex here